Contact information
Contact Us
We’re here to help you—whether you have a question about your order, our products, or anything else.
Customer Support
For all enquiries, please contact us via email at: aureliusadornments@gmail.com
We aim to respond within 24–48 hours (Monday–Friday).
Order Support
If you’re contacting us about an order, please include:
- Your order number
- The name used at checkout
- A brief description of your issue
This helps us resolve your request faster.
Business Hours
Our support team operates:
Monday – Friday: 9:00 AM – 4:00 PM (AEST)
We may take longer to respond during weekends and public holidays.
Please Note
- We do our best to respond as quickly as possible, but during busy periods, responses may take a little longer.
- Messages sent outside business hours will be handled on the next working day.
We appreciate your patience and thank you for supporting our store.