Shipping policy
Shipping Policy
We are committed to delivering your order safely and as quickly as possible.
Processing Time
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Times
Estimated delivery times:
- Australia: 7–12 business days
- New Zealand: 7–14 business days
- International: 10–20 business days
Please note that these are estimated timeframes and may vary due to external factors such as shipping carrier delays, customs processing, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout. We may offer free shipping promotions from time to time.
Tracking Orders
Once your order has been shipped, a tracking number will be provided via email. Please allow a few days for tracking updates to appear.
Incorrect Shipping Information
It is the customer’s responsibility to ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses.
Lost or Delayed Packages
If your order is significantly delayed or lost, please contact us at aureliusadornments@gmail.com and we will assist you in resolving the issue.
Customs & Duties
For international orders, customs fees or import duties may apply. These charges are the responsibility of the customer.
If you have any questions about your shipment, feel free to contact us—we’re here to help.